Support
Convenient services
Jump to the right place in one click.
Support workspace
AI chat and support tickets
Use AI chat to triage compatibility, firmware, and connection issues, then submit a ticket when human support is needed.
Carlinkit AI
AI chat
Open the floating AI assistant and describe your model, vehicle, phone OS, and symptom for compatibility, connection, and firmware guidance.
- 1Vehicle compatibility triage
- 2Wireless CarPlay / Android Auto troubleshooting
- 3Ticket-ready issue summary
Triage
Diagnose first
Ticket
Then escalate
Submit a support ticket
Our team will follow up by email. Serial number is optional but helps us identify your product faster.
Step 1
Choose the support path first
After choosing an issue type, self-help suggestions appear before the ticket details.
Step 3
Submit your request
Select a support path before entering contact details.
Choose an issue type to start
We will show relevant help topics first, then collect only the details needed for that issue.
Warranty terms
Carlinkit warranty handling is based on proof of purchase, product serial number, and the official support inspection result. Quality issues under normal use may be eligible for warranty service, repair, or replacement according to the purchase channel and local policy. Human damage, unauthorized disassembly or repair, liquid damage, impact damage, unofficial firmware, or expired warranty periods may not be covered for free service.
Download Center
Firmware, apps & manuals
Look up downloads by product
Enter your product name or SKU. Once matched, the related firmware, manuals and spec sheets will be shown.
Matches product name and SKU
To protect resources from automated bulk download, please enter your product info first.
More resources
Contact us
WeChat official account
Brand updates, product guides, and official after-sales news.
More official accountsCarlinkit service mini program
Service requests, progress lookup, and technical resources.